Refund policy

 

Returns & Refunds

Everything in this shop is made slowly and in small ways — books signed and packed by hand, calendars printed to order, monthly relics stitched one at a time. If anything arrives damaged, defective, or incorrect, please get in touch and it will be made right. Refunds are issued to the original payment method.

Signed Poetry Books

Books are final sale, unless your book arrives damaged or defective, or the wrong book was sent. If this happens, please get in touch within 30 days of delivery and include a photo of the issue. In most cases, a replacement or a full refund will follow.

Calendars (Printed to Order)

Calendars are printed to order by a production partner, which means returns and exchanges aren't possible for a change of mind or an ordering mistake. If your calendar arrives damaged or with a printing error, please get in touch within 30 days of delivery with a photo of the issue, and a free replacement or a full refund will likely follow.

If your calendar hasn't arrived within 30 days of shipping (45 days for international orders), please get in touch.

Soft Relic Society (Mail Club)

Monthly memberships can be paused, skipped, or cancelled anytime before the next billing date through the subscription portal. Because each relic is made to order for its month, charges already processed aren't refundable — a relic you've been charged for will still be made and mailed to you.

Annual memberships are prepaid for the full year and non-refundable. Cancelling stops the renewal; mailings continue through the end of the prepaid year.

Relics travel by untracked lettermail. If a mailing arrives damaged, please get in touch with a photo, and a replacement or refund will follow. If it hasn't arrived within 4 weeks of its mailing week (6 weeks for international mailings), please get in touch and it will be made right.

Each relic is one of a kind: variations in materials, colour, texture, and weave are the nature of the work, not a defect.