Shipping policy
Books
- Books are packaged and shipped by us from Calgary, Alberta, Canada.
- Orders are typically processed & shipped within 2–3 business days after you receive your order confirmation email.
- You will receive a shipping confirmation email once your order has shipped.
- We are not responsible for shipping carrier delays.
Because books are fulfilled by us, they will ship separately from calendars and may arrive at a different time.
Soft Relic Society (Mail Club)
Mailings are packaged and shipped by us from Calgary, Alberta, Canada, and go out during the first week of each month.
Memberships begin with the following month's mailing: join anytime during a month — by the last day — to receive the next month's mail. For example, join by January 31st to receive February's mail, which ships during the first week of February.
Shipping is included for Canada and the USA. For all other destinations, a $3 USD shipping fee applies per delivery.
Relics travel by untracked lettermail, so no tracking information is available for mail club deliveries. Delivery times vary by destination — please allow up to 4 weeks for your mailing to arrive (6 weeks for international mailings) before getting in touch about a missing delivery.
Because Soft Relic Society ships on its own monthly schedule, mailings will arrive separately from books and calendars.
Calendars
Calendars are made to order and fulfilled by third-party production partners. Depending on your shipping destination, your calendar may be produced and shipped from a regional fulfillment facility.
Estimated delivery times (after production):
🇺🇸 United States: 2–5 business days
🇬🇧 United Kingdom: 2–3 business days
🇪🇺 European countries: 5–15 business days
🌍 Rest of world: 10–20 business days
Shipping to Alaska, Hawaii, Puerto Rico & unincorporated territories of the USA may take an additional 7–12 business days.
Delivery times are estimates and may vary during peak periods. Tracking information will be provided once your calendar ships.
Because calendars are fulfilled by third-party partners, they will ship separately from books and may arrive at a different time.
International Shipping
International orders may be subject to customs fees, duties, or import taxes (including VAT), which are incurred once a shipment reaches its destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information (if available). Please allow up to 48 hours for tracking details to update.
You can use the tracking link provided to follow your package’s progress. Tracking details will also appear in your customer account.
If your order has not arrived within the estimated delivery timeframe listed above, please contact us at hello@sonjaringo.com with your name and order number, and we’ll be happy to assist.
Damaged or Lost Items
You can read our refund policy here.